Our Standard Terms & Conditions of Sale are as follows:
These terms and conditions will apply to all orders accepted by us, to the exclusion of any other conditions unless previously agreed to the contrary by us, in writing.
Prices are for single items unless stated otherwise and are subject to change without notice. While every care is taken to ensure prices stated are up-to-date and correct, some errors may occur. If you believe an error has been made on your order, please contact us.
Any products ordered with a blue background which form part of the "BUSINESS GIFTS AND AWARDS" section (singular or multiple purchases) will incur a delivery charge of £12.50.
Value Added Tax.
All prices given are inclusive of VAT.
All payments are to be made by cheque, credit/debit card or bank transfer before despatch of goods can be made.
Damage or Loss.
Damage to, or shortage of goods, must be notified to us in writing by post or email, within 3 days of delivery. Non-arrival of goods within seven days of us taking payment, must be notified to us immediately.
Whilst every effort will be made to deliver orders on due dates, we shall not be under any liability whatsoever as a result of failure to meet delivery requirements. Orders are accepted and delivery promises given, conditionally upon our being able to secure the necessary goods, labour and materials and without responsibility for delays arising through risks and uncertainties of manufacture, strikes, accidents and other causes beyond our control.
Return of Goods.
Except for faulty goods or incorrectly fulfilled orders, goods will not be accepted for return without prior agreement in writing by email or post. Faulty or damaged goods will be replaced collecting any originals upon replacements delivered or fully refunded including any reasonable return postage (unless collected by us). Due to the traditional production methods used, minor imperfections (ie: bubbles) may exist.
If a customer returns unwanted Crystal under £50 then they forego the delivery charge.
Returned goods to be sent to:
C/O Tutbury Crystal
Pedmore Industrial Estate,
Brierley Hill DY5 1TJ
All measurements and descriptions are approximate and for guidance only. We reserve the right to modify designs and specifications without prior notice.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address and contact details. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We do not share your Personal Information with third parties with the exception of Google Analytics which we use to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Tutbury Crystal®. High Street, Wordsley, Stourbridge, DY8 2AZ.